The shorthand description is “Chip/PIN Liability Shift. July 2011 Chargeback and Exception Processing Guide 3 The Chargeback Cycle. If there’s a mismatch, this suggests that the buyer might be engaged in. F01. The shorthand description is “Questionable Merchant Activity. If the dispute is successful, funds are taken from your merchant account and a strike is made. The Mastercard Dispute Resolution Initiative is designed to improve the process of handling credit card disputes, reduce the time it takes to resolve them, and prevent many illegitimate disputes from being filed. 2025—Mastercard Rebranding of the Recurring Payment Cancellation Service” that included. In fact, for every dollar lost to chargebacks in 2019, the average merchant lost an additional $2. The chargeback transfers funds from the acquirer to the issuer. “It’s a lot tougher with. com 14. 195 Acquirer Use of Message Reason Code 7627-Face-to-Face or CAT Level 2 Transac tion. 2. Transaction Processing Rules - Mastercard. eCommerce grew too fast for the payments industry to respond. . The merchandise was as described or was not defective. 5 billion in 2023. Mastercard Chargeback Reason Codes Fraud 4837 No Cardholder Authorization 4840 Fraudulent Processing of Transactions 4849 Questionable Merchant Activity 4863. 2025—Mastercard Rebranding of the Recurring Payment Cancellation Service” that included. These symbols stand for reasons why a financial institution may file a credit card chargeback from their client’s name. When one cardholder initiates a dispute with their issuing. These codes are notoriously inaccurate; in fact, first-party fraud is predicated on reason codes being inaccurate. However, the 30 day waiting period can be waived if you’ve. Disputes are a chargeback category. All chargebacks start with a customer making a purchase in person, in an app, or online. Find and apply for the Ink business credit card best. Network Processing ® ©What is Mastercard chargeback reason code 4837, no cardholder authorization, and how can you win it? Don’t waste time defending chargebacks, make your company more profitable by preventing them. for chargeback reason code 4863 (Cardholder Does Not Recognize). The shorthand description is “Transaction Not Recognized. 634. Clearing. Processing Errors involve chargeback and disputes revolving around processing issues, late presentment, credit processed as charge, invalid card numbers, no show errors, incorrect charge amounts. This chargeback reason code means that the cardholder was not able to recognize the charge on their bank statement and believes that the transaction was fraudulent. 10. ”. 4834. Chargeback reason code 4837: No Cardholder Authorization applies in situations where customers claim a card transaction was unauthorized, but do not feel the issue can be resolved through the merchant. 2 Declined Authorization. In simple terms, an Electronic Commerce Indicator (ECI) is basically a 3-D Secure response code. Payment capture comes after authorization; at this point, the payment is effectively "settled," and the transaction is over. Some disputes are filed because an unauthorized third party used the card, but many consumers dispute their own transactions for one reason or another. The merchant breached predetermined chargeback thresholds: Reason Code 05: Excessive Fraud: The merchant breached predetermined fraud-to-sales dollar volume thresholds: Reason Code 06: Currently unused--Reason Code 07: Fraud Conviction: One of the business's owners was convicted of criminal fraud: Reason Code. Though the credit card networks have a vast choice of codes, loopholes still happen. mastercard dispute form. Get your complete guide to Amex reason codes, including all the detailed information, chargeback time limits, and other important information you need. As such, it is limited to merchants in the following merchant category codes (MCCs): MCC 5735 — Record Stores. Visa Chargeback Reason Codes. 4 – Counterfeit Merchandise, which applies only to physical products. Both EFM and ECM measure compliance at the MID level. Mastercard chargeback reason code 4870 is one of the numeric labels assigned by banks to each customer dispute, indicating the given reason for the claim. Lack of proper chargeback reason codes. American Express chargeback reason code C32 falls under the “Card Member Disputes” category. MasterCard International: Credit & Debit Authentication. . 4 MasterCard Reason Code 08 will be renamed to ‘Authorization-Related Chargeback’ Ch. In simple terms, an Electronic Commerce Indicator (ECI) is basically a 3-D Secure response code. Each card company has its own chargeback reason codes. Documentation must be a direct result of cardholder communication. Card Absent - Fraud Dispute: 10. 1 Chargeback Handling Guidelines 20 10. The full rollout of the mandate occurred on April 17, 2020. This reason code means that the customer claims to have received goods or services that were damaged, defective, or otherwise unacceptably faulty. TC40 is the name of the report that issuing banks send to Visa to report fraudulent transactions as part of its Risk Identification Service, and SAFE ( System to Avoid Fraud Effectively) is Mastercard’s analogous fraud monitoring program. Get your finish guide on Mastercard reason codes, including all the detailed data, chargeback time limits, and other important information you need. ”. Step 2: Customer initiates the chargeback. Mastercard is one of the world’s most widely accepted forms of payment, with over 190 million merchants accepting the card globally. The ECI value tells you what to do next in a 3DS transaction — proceed, reject the purchase, or try again. Chargeback Reason Codes; Mastercard Reason Codes; Chargeback Rebuttal Letters; CONTACT. Visa’s 22 chargeback reason codes will be merged into client disputes – fraud, authorization, processing errors, and four guidelines. 3. The good news is that most of these invalid claims are disputable by the merchant. Your first step is to identify the chargeback reason code, which is a kind of shorthand that indicates why the transaction is being disputed. Credit Card Activated Telephone Transaction: 59: A chargeback reason code is a 2-to-4-digit alphanumeric code provided by the issuing bank involved in a chargeback, which is meant to identify the reason for the dispute. The issuer reviews the case, assigns a reason code, and initiates the chargeback. 3: Incorrect Currency. 4 | Mastercard Reason Code 4837. Discover: Reason Code 4755 Non-receipt of goods or services. Once the new evidence is received and reviewed, the chargeback reason code may reflect information that the merchant left out or falsified. Here is an overview of how the general chargeback process works with most major processors (we’ll get into how Square does it down below) Step 1: A purchase occurs. Limiting value amounts may make your cards less enticing to fraudsters. This guide is updated regularly to reflect the latest rules and. This reason code may also be used for. MASTERCARD Reason Code Description. This type of chargeback reason could be named differently across the different card schemes (some examples: Visa 10. A reason code is how banks categorize the reason for a chargeback. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. Fewer Chargebacks: Alipay's unique settlement mechanism bypasses conventional chargeback processes. Reason Code Reason Description; 4752: Does not Recognize: The cardholder claims that they do not recognize the transaction and states that they did not authorise the charge to their credit card. Time Limit in Calendar Days. As mentioned above, chargeback fees are intended to cover any administrative costs incurred due to the chargeback. ”. . 4863: Cardholder not recognized. Card Number: Alphanumeric: The first 6 digits, followed by. Mastercard uses reason code 4842 for late presentment chargebacks, but the conditions are considerably more complex. 11. Appendix Laser Chargeback Reason Codes 23 13. Reason code 37 is not allowed for AFD transactions with CAT Level 2. 5 Visa Fraud Monitoring Program. Unauthorized returns (R05, R07, R10, R29, R51): 0. Change of Chargeback Reason to an Authorization-related Chargeback Replace ‘Change of Reason within the Cardholder Dispute Chargeback’ with this section. Chargeback reason codes. They usually have up to 120 days after purchase to dispute a charge, though some card schemes allow up to 365 days. Step #2 | Report the Scam to PayPal. Visa’s rules allow merchants to fight chargebacks by presenting the charge a second time along with evidence supporting its legitimacy. 4808 - Authorization Related Chargeback. Reason codes are very crucial to assist. Reason codes 30, 53, 81, 83: Evidence such as. About Mastercard chargeback reason codes Reason codes are alphanumeric codes that provide the justification for granting a chargeback. Safety & Convenience: Using a mobile wallet like Alipay is often deemed safer than carrying a physical credit card. 89% to 2%. Card Network Reason Code Detail; VCR Dispute Reason Code 10. Field name: reasonCode. F01. The reason code may not reflect the true reason for the chargeback. You can learn more about each one by visiting the Mastercard Chargeback Guide. Representment Documentation. Today, there are several other reasons why chargebacks occur. 5 billion in 2018, and total losses are expected to rise to $80. ”. [1] Sift. 4849 – Questionable Merchant Activity – Questionable Merchant Audit Program (QMAP). 3. • Chargeback – a message sent via the card brand network to debit the merchant and credit the issuer for a cardholder dispute. Chargeback Reason Code. 90 Days. 1: Services not provided or merchandise not received: VCR Dispute Reason Code 13. Protected Chargeback Reason Codes: Visa USA: Credit & Debit Cards – Authentication & Attempts. In fact, 91. Summary of Changes, 13 December 2018 The following are changes with the most recent publication of this document. “American Express Chargeback Reason Codes | Sift”. 100007:. 11, 16 November 2015, Elimination. Banks and credit unions give out credit and debit cards, but a card's payment system is operated by a card scheme such as Visa or Mastercard. Reasons why chargebacks happen. The merchant breached predetermined chargeback thresholds. 00: The amount of the transaction. have experienced credit card fraud, and more than a third of all cardholders have been victimized by card fraud more than once. This will hit merchants the hardest, as they will bear nearly two-thirds of those losses. for chargeback reason code 4863 (Cardholder Does Not Recognize. Merchant processed transaction below floor limit without authorization. According to recent estimates, US credit card transaction volume was primed to top $3 trillion in 2022. 2 Chargeback Timeframes for MasterCard Note: days are calendar days, not business days Timeframe Activity Day 0 Acquirer processes transaction. 2025—Mastercard Rebranding of the Recurring Payment Cancellation Service” that included. Common Point of Purchase: Data stolen from a merchant’s system is used to make fraudulent transactions. There are two common causes of code 10. M01 Chargeback Authorization. Expedited Dispute Resolution forms will not be allowed. Visa groups its various reason codes into several broad dispute categories. 3. • Section 4: Chargeback Reason Codes—Contains detailed information on the reason codes for the most common types of chargebacks that merchants receive. 4853 – Cardholder Dispute – Goods or Services Not Provided. At Visa they used to receive reason code 98. France saw a drop of roughly 50% during the same period. Survey data from the 2019 Chargeback Field Report found that 82% of merchants surveyed believed that the Visa Claims Resolution process had “little to no impact on chargeback management. for chargeback reason code 4863 (Cardholder Does Not Recognize). In this blog post, discover the issuer's role & the importance of timely responses. 10. It’s not unreasonable, though; after all, if you’re the common denominator. Even as some states begin loosening quarantine orders, the situation will continue disrupting “business as usual” for months to come in most industries. . Subscribe to newsletters. The small business’ guide to credit card chargeback codes. 4 (previously under reason code 53) applies when a cardholder can verify that the received merchandise was counterfeit. Or it must be processed in the latest anticipated date that the goods or services were to be. . a bank, credit union, etc. A payment capture is the legally binding point at which transactional funds move from a cardholder's account into a merchant’s account. 4866: Fraud Chip Card Counterfeit Transaction: A cardholder is claiming that they did not authorise or participate in a transaction that you processed. We see this as just one of the ways Mastercard is working. In short: yes. M10 Vehicle Rental – Capital Damages. . Code. To provide a successful chargeback representment case, Visa and other credit card companies allow (indeed, they urge) merchants to provide compelling evidence to support their case. Either the acquiring or issuing bank could initiate the. Learn more about Mastercard chargeback reason codes. Effective April 2020, the Excessive Chargeback Program no longer identifies merchants at the Chargeback Monitored Merchant (CMM) threshold of 100 chargebacks and a 1. com shows that more than a. The first is true fraud, where someone used stolen credit card or account information to make a purchase. Check with the issuing banks to determine what time limits may apply to you. That doesn’t count sales involving debit and prepaid cards, which add nearly $2 billion more to the total. 2025—Mastercard Rebranding of the Recurring Payment Cancellation Service” that included. However, Visa is the largest card brand in both the United States and the world. If you ask your bank or credit union for. for chargeback reason code 4863 (Cardholder Does Not Recognize). In fraud cases, the cardholder’s liability is limited by law to $50 for a credit card transaction. A CVV2 code is a 3-digit code located on the back of a Visa credit, debit, or prepaid card. This means providing evidence that will undermine the cardholder’s claim. UA02 Fraud – Card Not Present Transaction. Chargebacks are a reality of running a small business, and a. Chargebacks can take up to 72 hours to reflect as processed by Mastercard. With the implementation of Visa Claims Resolution, reason code 98 eventually became obsolete. Only use EMV-compliant terminals. Merchants will still have 45 days to respond to chargebacks and 30 days to respond to retrievals. Duplicate Processing: 34: Card Not Valid or Expired: 35: No Cardholder Authorisation: 37: Fraudulent Processing of Transactions: 40: Cancelled Recurring Transaction: 41: Late Presentment: 42:2025—Mastercard Rebranding of the Recurring Payment Cancellation Service” that included. 1 to RC 13. Credit card fraud is rampant, surging after the massive shift to e-commerce that took place during the COVID-19 pandemic. 2025—Mastercard Rebranding of the Recurring Payment Cancellation Service” that included. 4% decrease: Algeria: 3. Watch on. Code 4807 was used to cover various authorization-related. Chargebacks are a problem that is growing worse across the board, and gas station. for chargeback reason code 4863 (Cardholder Does Not Recognize). This reason code comes into play when a card-present transaction that requires a signature is processed and the cardholder later claims that they did not authorize the transaction and do not have a signed copy. 195 Acquirer Use of Message Reason Code 7627-No MAC Provided. How many chargeback reason codes are there? Among the four major credit card networks, there are a total of 151 reason codes. 4 –. Some Disputes are completed without a chargeback. To help merchants understand the underlying issue of each chargeback, American Express has created specific chargeback reason codes to help business owners interpret chargebacks. In this guide, we explain the steps on how you can get your money back using a credit card chargeback and a general guide on how to. 2 min read. Documentation must be a direct result of cardholder communication. Combine card acceptance rules compliance with the latest technology to shift fraud liability is the number one method to prevent chargebacks. Code 4808 refers to authorization-related chargebacks. Credit card authorization is a notification given by a credit or debit card issuer (i. MASTERCARD 98 Good Faith Collection Other NO YES MASTERCARD 99 Pre-Compliance Other NO YES Chargeback Reason Codes Page 2 of 5. Mastercard Reason. 1, which covers duplicate processing errors, and 12. MasterCard Chargeback Reason Codes: Authorization Issues (Codes 3000 - 3011) Authorization issues occur when a merchant fails to obtain proper authorization for a transaction or when the transaction amount exceeds the authorized amount. 11. Chargeback reason codes. Visa chargeback reason code 13. The test payment should be authorized and then captured within 5 minutes. If a criminal manages to defeat the technology and complete an online purchase, Mastercard will shift liability away from the merchant and onto the issuer. 6. Learn more about Mastercard chargeback reason codes. Yes, it’s possible to win a reversal on a. Chapter 3: Chargeback Reason Codes Guide. A credit card dispute (or chargeback) occurs when a cardholder registers a formal complaint against a merchant regarding a. non_receipt: The buyer claims they didn't get the goods or services. Dispute Description: RC VI/MC/AX/DI: Card Absent - Fraud Dispute: 10. Expedited Dispute Resolution forms will not be allowed. We’ll start with the bad news: Chargebacks increase by over 20% each year. pdf from ACC 103 at Stevens-Henager College. An example of a chargeback is when a credit card holder contacts their bank to dispute a charge that was made on their account without their permission. Laundering: The merchant carried out transactions without a legitimate cardholder’s involvement. 2 for Visa and Reason Code 4850 for Mastercard). For example, the merchant bills the cardholder in installments. Reason Code Reason Description; 4752: Does not Recognize: The cardholder claims that they do not recognize the transaction and states that they did not authorise the charge to their credit card. What is Mastercard chargeback reason code 4837? Mastercard chargeback reason code 4837 falls under the “Fraud” category. The use of this reason code indicates that the merchant did not obtain authorization approval for a transaction, or that the authorization request was sent after the transaction date. But cardholders and merchants have different time limits. Most acquiring banks put a timeframe on when customers can initiate a chargeback for a purchase. This industry faces a higher average chargeback ratio due to factors like cancellations, changes in travel plans, and service dissatisfaction. providing the credit card information is the rightful cardholder, nor is it an unconditional promise or guarantee that you as a merchant will not be subject to a chargeback or a debit. 1 applies when the issuing bank receives the same transaction more than one time. 7 Violation for Coercion Claim. UA01 Fraud – Card Present Transaction. Reason Code 53 chargeback can be re-presented in one of the following circumstances: chargeback is invalid or a credit was processed. The shorthand description is “Account Number Not On File. Friendly fraud occurs when a customer accidentally or deliberately files a chargeback on a legitimate transaction, instead of trying to first obtain a refund from the merchant. Multiple Authorization Requests. Technical. 1 Purpose of This Guide 1. How the chargeback process works. What is Mastercard chargeback reason code 4807? Mastercard chargeback reason code 4807 falls under the “Authorization” category. Create this form in 5 minutes!Some credit card companies also include a short phrase describing the code and chargeback. A recent survey by Checkout. It is associated with a chargeback reason code and it is specific per Card Scheme. Chapter 6 Pre-Arbitration and Arbitration Case Filing-For Chargebacks Initiated On or After 17 July 2020 > Time Frames and Requirements > Dual Message System Pre-Arbitration andThe Mastercard Chargeback Guide specifies that successful transactions using Identity Check are not eligible for a chargeback involving any of the following reason codes: 4837: No Cardholder Authorization. The issuing bank assigns each case a code according to the consumer’s claim, and the merchant must adhere to the time limits for that specific code. Create this form in 5 minutes! Use professional pre-built templates to fill in and sign documents. Ready to Start Preventing. American Express chargeback reason code R13 falls under the “Inquiry/Miscellaneous” category. Secure your business from login to chargeback. Updated August 23, 2023. Transaction Amount: Decimal 0. • For Visa Allocation reason codes (RC 10. According to the 2022 Chargeback Field Report, global costs associated with chargebacks will have skyrocketed in recent years. The networks say merchants have a 45-day response window, but the Chase credit card chargeback time limit for merchants is 39 days. While customers can still secure payment reversals, your business won't suffer from a surge in chargebacks. The most relevant Mastercard chargeback codes for the majority of merchants can be broken down into four main categories—authorization, cardholder dispute, fraud, and point of interaction. The shorthand description is “Not as Described or Defective Merchandise. R03 Insufficient Reply. In 2020, MasterCard revised their chargeback rules and eliminated the “second chargeback” step. 195 Acquirer Use of Message Reason Code 7627-Face-to-Face or CAT Level 2 Transac tion. It can range from 60 to 120 days from the billing date. Chargebacks can happen for a variety of reasons (causes are explained with a reason code). 4808: This code can refer to: Account Number Not on File. The shorthand description is “Declined Authorization. July 2020. The tickets were held at the box office, and no signature, swipe or imprint. 4, 13. All received credit card disputes include a reason code. 11. Addition of pre-arbitration cycle; April 2020. The act serves as the legal basis for the chargeback process. Chargeback Reason Codes Fraud – Card-Not-Present (CNP) Network Reason Code Bank Initiation Timeframe Accel 81 120 calendar days from transaction processing date. For MasterCard reason code 4853, provide documentation to support that the chargeback is remedied or invalid through one of the following: The transaction was not a recurring transaction. Description: Reason code for applying handling fee. 1 Card Recovery Bulletin or Exception File. 1 Quick Reference Lead. Some acquirers, processors or PSPs may just provide the last two digits of the reason code in their data reporting, as that is all that is needed to distinguish between the reason codes and recognize the chargeback description. The newer system is designed to. It depends on the chargeback reason code associated with the dispute. The shorthand description is “Fraudulent Processing of Transactions. 800. Code 4812 was used for transactions processed against invalid. The shorthand description is “Warning Bulletin File. This would be filed using reason code 12. Expedited Dispute Resolution forms will not be allowed. Elimination of “cardholder does not recognize” reason code; April 2019. Network Processing ® ©Their chargeback process differs because it is typically more straightforward. Corresponding Retrieval Reference Numbers mapped for the same Card Number and ARN in Chargeback application. The ongoing COVID-19 crisis is making things difficult for merchants, banks, and cardholders alike. Card networks send these codes to. American Express chargeback reason code C02 falls under the “Card Member Disputes” category. To test a dispute, generate a payment request with specific information from the test scenarios. For example, a merchant would respond to a chargeback with a "transaction not authorized" reason code with proof that the cardholder authorized the transaction. Click on “report a problem” and select the transaction in question. 11. 1 to RC 13. 3 Necessary Documentation 21 11. Chapter 7: Chargeback responses. As a merchant, you face the brunt of chargeback losses. 4853 Cardholder Dispute. Reason Codes: 23 / 37 / 61 / 83 Account numbers do not match After swiping a card, if the card number displayed does not match the number embossed on the face ofDo you want to know how to handle chargebacks as a merchant? Download the Mastercard Chargeback Guide - Merchant Edition, a comprehensive resource that explains the chargeback process, the reasons, the time frames, and the best practices to prevent and dispute chargebacks. A reason code or a chargeback reason code is a string of symbols (numbers and letters). Visa chargeback reason code 30 falls under the “Consumer Disputes” category. chargeback reason codes visa reason codes mastercard codes mastercard chargeback guide 2022 issuer. The better news: Merchants have the option to challenge said chargebacks and, when successful, reclaim money lost. MasterCard uses four-digit numbers for their chargeback reason codes, each beginning with 48 as the first two digits. Reason code explanations can be found on MasterCard's website. This code collects all the. The ECI value tells you what to do next in a 3DS transaction — proceed, reject the purchase, or try again. The codes also appear on financial reporting associated with disputes. ” This code indicates that a counterfeit chip-and-pin card was used to make a purchase from a merchant who didn't follow the proper procedure for chip-and-pin. Similar disputes on Visa cards would use Visa Reason Code 12. The shorthand description is “No Cardholder. 9), the acquirer has 24 days to respond to the dispute • For MasterCard, the acquirer has 45 days to respond to the disputeFirst Chargeback for Debit Mastercard and Europe Dual Acquirers Fee Collection for Debit Mastercard and Europe Dual Acquirers. Lucia to 135 XCD • Increasing the CVM Limits in Sint Maarten (Dutch Part) to 90 ANG Chapter 2: Average chargeback rates; Chapter 3: Chargeback Reason Codes Guide; Chapter 4: American Express Chargeback Reason Codes; Chapter 5: Mastercard Chargeback Reason Codes; Chapter 6: Visa Chargeback Reason Codes; Chapter 7: Chargeback responses; Chapter 8: Chargeback response templates; Chapter 9: Chargeback accounting; Chapter 10. It allows an independent third party (card network) to review the case and make a. If the dispute is deemed valid, the bank or credit union proceeds to issue a chargeback to the merchant. It is a valuable resource for anyone involved in the payments industry. When a cardholder disputes a transaction, their issuing bank reviews. com. Most Common Chargeback Reason Codes #3: Order Significantly Not as Described. manual processing by uploading chargeback documents instantly. Updated the following columns - card type, response due date. This second chargeback is what was commonly referred to as a “pre-arbitration chargeback. It should ultimately help prevent fraud and unwarranted chargebacks, specifically applying to disputes marked with a Visa reason code 10. 20% + 10¢ Visa Corporate: 2. Now, compliance cases must be submitted through Visa Resolve Online (VROL). chargeback reason codes REASON ODE ENCYCLOPEDIA sift. How to Create the Best Chargeback Responses | Sift. In 2021, the main update was the streamlining of their list of chargeback reason codes—consolidating them into a few numeric codes, each holding a text description distinguishing it from the others. chargeback: The buyer filed a chargeback with the credit card issuer. These include: Visa Reason Code 13. Credit card chargeback reason code: Type: Varchar; Unique: No; Blanks: Yes; Max length: 64. 2025—Mastercard Rebranding of the Recurring Payment Cancellation Service” that included. This list was generated 5/4/2022. This chargeback can be used if the merchant. F02. There are multiple situations in which this can occur. Accepting recurring transactions is enough cause for acquiring banks and processors to label you as a “high-risk” merchant. 30% + 10¢ Visa Rewards Signature Preferred: 2. For example, Goods or Services Not Provided was once legacy reason. 4849 – Questionable Merchant Activity – Mastercard Rule 3. 51% + 10¢ Visa Rewards Traditional: 1. When you receive information from your bank about a chargeback, it will include a reason code. In 2021, the main update was the streamlining of their list of chargeback reason. Reason Code 08: Mastercard Questionable Merchant Audit Program: The merchant is labeled a. The third digit indicates the specific reason within that category. EMV has been a mostly global standard since 2004. By default, payments should be auto-captured, but if this fails, you have the option to manually. Documentation must be a direct result of cardholder communication. The shorthand description is “Credit Not Processed. chargeback meaning. We’ll start with the bad news: Chargebacks increase by over 20% each year. According to Nilson, 56% of global card transactions were done on Visa in 2015. It may also be used if the. This ranges anywhere from roughly 60 to 90 days after purchase. Based on the information provided, Paymentology will investigate the transaction being disputed. 1 to RC 11.